One number, one shop
A phone line belongs to a single organization and is verified before application webhooks can create leads.
Verified shop phone lines
Set after-hours routing your shop can control.
Connect a shop-owned Twilio number, choose business hours, and direct calls to the on-call person when your team needs it.
Rules you choose
Set business hours and an on-call handoff number. After-hours routing is configured by the shop, not assumed by the software.
Recording stays optional
Enable recordings only with a clear spoken notice, or keep recording turned off for that line.
You need your own configured Twilio account and phone number. Provider charges remain with your provider, and the product does not offer a 24/7 answering service.
A good fit for verified routing
Your shop already owns a Twilio number and wants the routing rules and resulting lead work to live in the same place.
- 01
Connect a shop-owned number
Add the number and provider credentials your business controls. The number is not shared across organizations.
- 02
Verify the secure webhook
The provider signature is checked before a call event can create a lead for your shop.
- 03
Choose business-hours behavior
Set business hours, an on-call handoff, and optional recording notice choices that reflect your own shop policy.
What stays in your control
Clear product boundaries are part of the product.
Bay is built to make work visible and organized. It does not pretend to replace systems or people your shop still needs.
- Bay does not provide a 24/7 answering service or claim that every caller will be answered.
- Twilio and number charges remain in the provider account your shop owns.
- Outbound calls and texts require an enabled integration and an authorized shop line.